26 January 2021
meetings & events
event planning

AH, a leading association management company located in Mount Laurel, New Jersey and Alexandria, Virginia, has been recognized with a 2020 International Service Excellence Award in the COVID Response - Client Support category by the Customer Service Institute of America (CSIA).

“The specific project that led to this award was the Virtual Events Planning Guide. The prompt and agile turnaround of this document allowed AH clients to pivot and respond quickly in the face of change and challenge,” said Christine Churchill, Founder and CEO of CSIA.

“The AH staff responsible for putting together the virtual events planning guide did so with our client partners in mind,” said AH President and CEO Bob Waller Jr., CAE. “It is our duty to make sure our client partners remain relevant, adapt, and pivot, when needed. This planning guide helped many client meetings and conferences do just that, even with a less-than-ideal timeline.”

The planning guide was made specifically for association executives, meeting planners, and membership directors faced with the challenge of pivoting an in-person event to a virtual one, and even for someone planning a virtual event for the first time. The guide is meant to take a meeting or event from conception to execution, touching on points such as virtual event platforms, pre-event marketing, event engagement, and sponsorship.

The CSIA is the body delegated by the International Council of Customer Service Organizations (ICCSO) to manage the International Service Excellence Awards. The judging criteria for the International Service Excellence Awards is aligned with the International Customer Service Standard (ICSS), which provides a comprehensive and practical framework to assist organizations in delivering consistently high levels of service. This standard, based on the balanced scorecard methodology, reviews organizations to determine whether the customer is the focus of the business and how that is supported through culture, processes, procedures, training, hiring practices, and daily actions.

AH was the first association management company to be a Certified Customer Service Organization through the CSIA, an honor that was achieved in 2015, and AH has reached and maintained Platinum status since 2016. Also, Waller was awarded Customer Service CEO of the Year by the CSIA and the ICCSO.

For more information about AH, its services, or locations, visit www.associationheadquarters.com.

Download the Virtual Events Planning Guide


About Association Headquarters

Association Headquarters (AH) is a best-in-class professional services firm dedicated to enabling nonprofit organizations to fulfill their missions, create value, and advance their causes, industries, and professions. AH understands association trends and best practices and has professionals experienced in management, meetings, marketing, non-dues revenue growth, technology, recruiting, finances, and more. The Mount Laurel, NJ – based company maintains AMC Institute Charter Accreditation status. The AMC Institute Accreditation program is based on an ANSI Standard. As named by the Customer Service Institute of America (CSIA), AH is a Platinum Certified Customer Service Organization. For more information, visit www.associationheadquarters.com, connect with AH on Facebook, on LinkedIn, and follow us on Twitter.

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