CSIA names AH as the 2016 Visionary Award Winner
MOUNT LAUREL, NJ – April 13, 2017 – AH, a professional services firm that specializes in helping non-profit organizations achieve their mission, create value, and advance their causes, industries, and professions, has been announced as one of the organizations recognized with the 2016 International Service Excellence Visionary Award for its commitment to service excellence by the Customer Service Institute of America (CSIA).
“Customer Service is a core value of AH, something that we have placed great emphasis on since the start of our company in 1978,” said AH CEO & President Bob Waller, Jr., CAE. “Customer service excellence is one of the most crucial competitive advantages for any business. It is a value that everyone shares at AH and we are honored to be recognized for our accomplishments by the CSIA.”
The Customer Service Institute of America (CSIA) is the body delegated by International Council of Customer Service Organizations (ICCSO) to manage the International Service Excellence Awards. These awards are recognized as the premier service awards around the globe. AH is among the organizations and individuals that excel in service excellence and compete in a variety of categories that are being recognized for their commitment to customer service excellence.
AH was the first Association Management Company to be a Certified Customer Service Organization through the CSIA, an honor that was achieved in 2015 and reached Platinum status in 2016. Also in 2015, AH CEO Bob Waller was awarded Customer Service CEO of the Year by the Customer Service Institute of America (CSIA) and the International Council of Customer Service Organizations (ICCSO).
The judging criteria for the International Service Excellence Awards is based on the rigorous International Customer Service Standard (ICSS), which provides a comprehensive and practical framework to assist organizations in delivering consistently high levels of service. This standard, based on the balanced scorecard methodology, reviews organizations as a whole to determine if the customer is the focus of the business and how that is supported through culture, processes, procedures, training, hiring practices and, most importantly, actions.
For more information on AH, its services or locations, visit www.AHredchair.com.
About AH
AH is a professional services firm that specializes in helping non-profit organizations achieve their mission, create value and advance their causes, industries and professions. The Mt. Laurel – based company comprises four main divisions within AH; a full-service association management company (AMC); a marketing and communications agency; a meetings & events management team; and a division that focuses on other custom solutions such as strategic planning, website builds and database integrations, accounting, recruitment, public affairs and lobbying, certification management, and growing non-dues revenue. AH maintains AMC Institute Charter Accreditation status. The AMC Institute Accreditation program is based on an ANSI Standard. As named by the Customer Service Institute of America (CSIA), AH is a Platinum Certified Customer Service Organization. For more information, visit www.AHredchair.com, connect with AH on Facebook on youtube.com and follow @AHredchair on Twitter.
